Cloud Hosted Voice Systems
Access - Anytime, Anywhere

With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are.

Chats and text messages are securely encrypted in transit and at rest and chat history automatically sync across CONNECT Desktop and Mobile applications so you can stay connected and continue conversations no matter your location or your device. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico.

File Collaboration allows team members to view the most current versions of files and share them easily and securely. Admins maintain fill control over files, users, devices and sharing activities.

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your UNIVERGE BLUE MEET login credentials as well as a one-click launch button. Simply click the launch button to start an instance of MEET video conference or screen share.

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®.

The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

Sync contacts on your mobile device from popular third-party platforms (Office 365®, G-Suite®, and more) to your CONNECT Mobile and Desktop Applications.

While on your CONNECT mobile or desktop application, click the name on your contact’s tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren’t exactly sure whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will be able to find who you’re looking for – fast.

Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device-seamlessly, without interruption. Find Me/Follow Me functionality will ring both of your devices at the same time, so you never miss important phone calls.

One place to see the availability of coworkers, place a phone call, send chats and text messages and launch a video conference.

The UNIVERGE BLUE® CONNECT Applications bring essential collaboration tools together, making efficient teamwork easier than ever before and achievable from any location.

With Connect employees can access their company directory, send and receive chats, view conversation history, see a colleague’s presence, share screens, start video conferences, back up and share files, and place and receive calls using their business phone number- all from one single application.

• ONE central location to manage system or endpoint settings
• Enable or disable permissions system-wide, by group or by individual user
• Add users, user phones, and phone numbers right from the portal
• Set up auto attendants and groups according to business requirements
• View/create hunt group reports
• And much, much more

• Greets callers and then directs them to the right person, department or information – 24 hours/day
• Multiple and branched menus for business hours / after hours / weekends
• Holiday menus to accommodate recurring special events as well as one-time events
• Dial by name / by extension
• Ability to ring multiple phones (in order or all at the same time)
• Send voicemails to email
• Calendar views of weekly and monthly routing schedules

• Place incoming calls into set groups such as sales department, accounting, etc.
• Calls are distributed according to managed setting: Round-robin, sequentially, longest idle, or all simultaneously
• Can be configured to feature greetings, messages, and hold music
• Users and administrators may log users in and out of groups

• Select/view data and view reports for entire groups or individual users
• Track employee productivity with graphical data reports based on group or individual, and time
• Includes statistics such as hold time, talk time, call duration, call volume, and other call metrics

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

When you switch to UNIVERGE BLUE® CONNECT, there is no time consuming or expensive phone service installation process. Our expert UNIVERGE BLUE onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business!

UNIVERGE BLUE® CONNECT allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. UNIVERGE BLUE CONNECT includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal.

With UNIVERGE BLUE®, you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support.

When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, UNIVERGE BLUE® CONNECT can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.

The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

The best part, after the savings and added functionality, is the easy installation

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.

Spam Caller Protection is a free service for UNIVERGE BLUE® CONNECT customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications.

• Send and receive messages and attachments with team members (individuals and groups)
• Pin favorite contacts to the top of your list
• Mobile chat and desktop chat messages are instantly synchronized
• View free/busy/away statuses of all your contacts
• Access to full contact chat history at anytime
• Quickly get answers to questions even if you’re on the phone with another

• Communicate more effectively with colleagues and customers using Business SMS on UNIVERGE BLUE CONNECT®.
• Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your CONNECT applications.
• Send text messages to colleague’s mobile number from your desktop or mobile CONNECT application
• Text messages and chat history will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile apps

• Increase Employee Productivity: Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.
• No heavy IT investment: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
• Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.

NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.

• Increase Productivity: Improve employee and customer experiences by enabling communication capabilities in everyday business apps
• Better Customer Experience: Access relevant customer data at the right time to deliver a more personalized experience
• Access Critical Data: Add employee calling and communication data to your business reporting tool(s)