Cloud Hosted Voice Systems
Access - Anytime, Anywhere
Premium Phone Systems that are
Easy to Deploy & Maintain
We take the IT off your hands by hosting all the servers and technology required to make your phones work and connect. We also provide you the phone system hardware, training and support you need to take your business phone system and communications to the next level.
Have questions about On-Premise vs Hosted Phone Systems?
See our guide to cloud-based vs on-premise PBX phone systems.
Standard Business Phone Plans
We can customize a plan to fit your business, or you can choose from one of our standard plans below.
No Contract & Quick Setup
- Connect
- Meet
- Local Support Technicians
- On-site installation & training
- Keep existing numbers
- Mobile Application
- Unlimited Nationwide Calling
- HD Voice
- Voicemail to E-mail
*Pricing is based on a minimum of 10 users
*Pricing is based on a minimum of 10 users
See CONNECT In Action
CONNECT Features
WHAT IS UNIVERGE BLUE CONNECT?
NEC UNIVERGE BLUE® CONNECT is a fully integrated cloud-based unified communications platform for any size business. NEC believes that tools facilitate the communications, but people are the center of all communications and with effective communication tools people can be more productive and connected. These communications tools should be easy-to-use, high-performing, dependable and stress-free, so that you can focus on what is being communicated and not the tool itself.
UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s five pillars of a Stress-Free Cloud Experience.
UNIVERGE BLUE® incorporates all your business communication and collaboration methods and devices into one integrated, easy-to-manage cloud-based system that is accessible from anywhere at any time. UNIVERGE BLUE includes:
PBX PHONE SYSTEM
PBX phone system is a cloud-based phone system with an integrated combination of 90+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.
TEAM CHAT AND BUSINESS SMS
With the UNIVERGE BLUE® CONNECT Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your UNIVERGE BLUE devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.
DESKTOP APP
The free UNIVERGE BLUE® CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac®.
MOBILE APP
The UNIVERGE BLUE® CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere.
REMOTE OFFICE
NEC UNIVERGE BLUE® preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.
FAX
UNIVERGE BLUE® includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows®-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would.
PHONES
UNIVERGE BLUE® phones are plug-and-play, delivered pre-configured to work seamlessly with UNIVERGE BLUE services. No technical expertise or technician required. UNIVERGE BLUE Phones includes multiple manufacturer models, with several models to choose from to meet any business need.
SET YOUR AVAILABILITY (PRESENCE INDICATOR)
UNIVERGE BLUE® desk phones and applications include real-time presence – the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The UNIVERGE BLUE CONNECT desktop and mobile apps display status availability information alongside each contact in the Active Directory.
FILE BACKUP AND COLLABORATION
Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities.
RECEPTIONIST VIEW
Receptionists and administrative assistants now have access to a specialized view of the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.
MOBILE APP
The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere.
- Find the UNIVERGE BLUE CONNECT Mobile App in the Google Play™ Store or Apple® App Store
- Log into CONNECT using just your company email credentials.
- Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.
- Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.
STAY CONNECTED ON-THE-GO
With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are.
SECURELY COLLABORATE FROM ANYWHERE, ANYTIME
Chats and text messages are securely encrypted in transit and at rest and chat history automatically sync across CONNECT Desktop and Mobile applications so you can stay connected and continue conversations no matter your location or your device. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico.
File Collaboration allows team members to view the most current versions of files and share them easily and securely. Admins maintain fill control over files, users, devices and sharing activities.
Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your UNIVERGE BLUE MEET login credentials as well as a one-click launch button. Simply click the launch button to start an instance of MEET video conference or screen share.
COMMUNICATE YOUR WAY
Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®.
The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.
DESKTOP APP
The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application.
- Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®.
- One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.
CONNECT WITH ALL OF YOUR CONTACTS
Sync contacts on your mobile device from popular third-party platforms (Office 365®, G-Suite®, and more) to your CONNECT Mobile and Desktop Applications.
While on your CONNECT mobile or desktop application, click the name on your contact’s tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren’t exactly sure whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will be able to find who you’re looking for – fast.
NEVER MISS IMPORTANT CALLS
Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device-seamlessly, without interruption. Find Me/Follow Me functionality will ring both of your devices at the same time, so you never miss important phone calls.
ONE APPLICATION FOR COLLABORATION
One place to see the availability of coworkers, place a phone call, send chats and text messages and launch a video conference.
PRODUCTIVITY
The UNIVERGE BLUE® CONNECT Applications bring essential collaboration tools together, making efficient teamwork easier than ever before and achievable from any location.
With Connect employees can access their company directory, send and receive chats, view conversation history, see a colleague’s presence, share screens, start video conferences, back up and share files, and place and receive calls using their business phone number- all from one single application.
REMOTE ADMIN TOOLS
With UNIVERGE BLUE, you can scale and manage your communications according to your company’s needs. No more overspending on lines you don’t need, or being constrained by unexpected growth. Order additional service and manage your employee phone, data backup, video and conferencing services through a single interface.
Whether your Unified Communications (UC) platform is managed by a dedicated IT professional, or simply assigned to the Office Manager, UNIVERGE BLUE CONNECT is designed to cut down the amount of time they have to spend focusing on managing your systems.
Here are some ways we work to make management of UNIVERGE BLUE connect easier and more efficient than other phone unified communications systems:
UNIVERGE BLUE CONNECT MANAGEMENT PORTAL
- ONE central location to manage system or endpoint settings
- Enable or disable permissions system-wide, by group or by individual user
- Add users, user phones, and phone numbers right from the portal
- Set up auto attendants and groups according to business requirements
- View/create hunt group reports
- And much, much more
AUTO ATTENDANT
- Greets callers and then directs them to the right person, department or information – 24 hours/day
- Multiple and branched menus for business hours / after hours / weekends
- Holiday menus to accommodate recurring special events as well as one-time events
- Dial by name / by extension
- Ability to ring multiple phones (in order or all at the same time)
- Send voicemails to email
- Calendar views of weekly and monthly routing schedules
HUNT GROUPS
- Place incoming calls into set groups such as sales department, accounting, etc.
- Calls are distributed according to managed setting: Round-robin, sequentially, longest idle, or all simultaneously
- Can be configured to feature greetings, messages, and hold music
- Users and administrators may log users in and out of groups
HUNT GROUP REPORTING
- Select/view data and view reports for entire groups or individual users
- Track employee productivity with graphical data reports based on group or individual, and time
- Includes statistics such as hold time, talk time, call duration, call volume, and other call metrics
CLOUD-BASED SYSTEMS
Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but to pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained.
With NEC UNIVERGE BLUE® CONNECT, you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses.
WHAT IS A PBX?
Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.
SEAMLESS SETUP
When you switch to UNIVERGE BLUE® CONNECT, there is no time consuming or expensive phone service installation process. Our expert UNIVERGE BLUE onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business!
ENTERPRISE-GRADE PHONE SYSTEMS
UNIVERGE BLUE® CONNECT allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. UNIVERGE BLUE CONNECT includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal.
QUALITY AND RELIABLE CALLS
With UNIVERGE BLUE®, you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support.
BUSINESS CONTINUITY
When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, UNIVERGE BLUE® CONNECT can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.
The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.
EASY INSTALLATION
The best part, after the savings and added functionality, is the easy installation
PHONE COST SAVINGS
Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.
SPAM PROTECTION
Spam Caller Protection is a free service for UNIVERGE BLUE® CONNECT customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications.
UNIVERGE BLUE CONNECT DESKTOP AND MOBILE APPLICATIONS
Whether working from an office, a living room, or a coffee shop, the free UNIVERGE BLUE® CONNECT Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device.
TEAM CHAT, INSTANT MESSAGING AND BUSINESS SMS
Using the UNIVERGE BLUE® CONNECT Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork and communication stress-free and easier than ever. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile applications.
TEAM CHAT ALLOWS YOU TO
- Send and receive messages and attachments with team members (individuals and groups)
- Pin favorite contacts to the top of your list
- Mobile chat and desktop chat messages are instantly synchronized
- View free/busy/away statuses of all your contacts
- Access to full contact chat history at anytime
- Quickly get answers to questions even if you’re on the phone with another
BUSINESS SMS
- Communicate more effectively with colleagues and customers using Business SMS on UNIVERGE BLUE CONNECT®.
- Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your CONNECT applications.
- Send text messages to colleague’s mobile number from your desktop or mobile CONNECT application
- Text messages and chat history will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile apps
FILE SHARING, COLLABORATION AND SECURITY
UNIVERGE BLUE® CONNECT makes it easy for teams to work together, no matter how many miles apart they may be. Every CONNECT user gets 2GB of UNIVERGE BLUE SHARE® file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files to allow teammates to co-edit in real-time. Users will be able to access files from desktops, laptops, smartphones, tablets, file servers, and the web, with full control over all functions including file management, users, devices, and sharing activities. For greater ease, users can access file server content from mobile devices without a VPN.
UNIVERGE BLUE CONNECT also helps ensure that those files stay safe on the network. We offer real-time backup of all files, mobile photos, and videos, and point-in-time file restoration for quick recovery from ransomware and other types of data loss. File server synchronization is used to backup and sync files from an existing Windows file server to UNIVERGE BLUE® SHARE, our secure online file backup and storage product.
If your organization requires enhanced file sharing capabilities, we invite you to learn more about UNIVERGE BLUE® SHARE, our secure online file sharing and storage product. SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities. It integrates with Exchange®, Office 365®, Outlook®, Office® and existing file servers and is backed by NEC’s UNIVERGE BLUE® 24x7x365 phone support and 99.999% uptime SLA.
UNIVERGE BLUE INTEGRATIONS
UNIVERGE BLUE® EXTEND is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention at no heavy cost.
CUSTOMER BENEFITS
- Increase Employee Productivity: Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.
- No heavy IT investment: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
- Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
UNIVERGE BLUE API PLATFORM
NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.
- Increase Productivity: Improve employee and customer experiences by enabling communication capabilities in everyday business apps
- Better Customer Experience: Access relevant customer data at the right time to deliver a more personalized experience
- Access Critical Data: Add employee calling and communication data to your business reporting tool(s)
Benefits Of Working With Our Team
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means a visit out to your location or just a quick phone call.
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