About Us

We Are Technology Consultants That Help Businesses Grow

Interwest Communications is a family-owned technology corporation that believes in doing things right the first time.

For over 30 years, Interwest Communications has been serving businesses of all sizes by providing NEC business telephone systems, structured cabling infrastructure, unified messaging solutions, data networking services and technologies, local phone service and security.

Most of our customers are located in Eastern Washington, and we have a sales and service presence in Wenatchee, Spokane, and the Tri-Cities area. Our customers range from small businesses to large enterprises in both the public and private sectors.

 

Talk to one of our experts – give us a call at  (800) 759-3960.

Our Customer Success Team

Matt Wester

Matt has the knowledge, skills, and confidence to deliver complex infrastructure design projects from inception to customer hand-off. He has decades of experience designing and deploying all types of commercial low-voltage installations, from small projects to large commercial facilities. At Interwest, there is no project too big or too small, and if you’re looking to upgrade the network foundation of your network or to enhance the security of your business, Matt is one of the best resources that this crowded industry has to offer.

Pat Kaufman

Pat has over 15 years of experience in managing telecommunications teams, and he oversees sales and operations for our Eastern Washington markets. His depth of industry experience creates an excellent foundation for delivering customized communications solutions for businesses of all sizes and in all industries. Pat is detail oriented and customer focused. If you’re in the market for a new business communications system, we have a wide variety of products available, so don’t hesitate to engage Pat to custom tailor a solution that enables you to reach your business goals.

Aren Magnussen

After receiving his B.S. in Information Technology and Administrative Management, Aren began his career at Interwest and has remained a key piece of the business ever since. He manages the overall business operation and the oversees communications sales and service in the Central Washington markets. Our primary goal when working with our clients is to remove the stress and complication from moving your business technology into the 21st century. Whether that is designing a traditional telecommunications system or helping you move your business communications to the cloud, you can trust Aren to deliver a solution that will exceed your expectations now and into the future.

Our Process

Understanding

As a partner we need to not only understand what you need but why you need it. We must:

  1. Understand how communications technology can support your current and long term businesses objectives.

  2. Assess which communications tools will best increase efficiencies and improve effectiveness.

  3. Understand your current and future network infrastructure requirements so we can design a system to fit your needs, and leverage today’s available communications technology.

Design Development

Our Partners (customers) rely on Interwest to design a system that will not only support their current goals and initiatives but allow for change, growth and adaptation to conform to their future business goals. As partners, we approach system design as a collaborative effort between the decision makers, their IT staff, third party vendors and service carriers. We will design a system that supports your business communications needs for many years to come.

Planning

Together, we will develop a plan to coordinate any infrastructure upgrades or changes, extension mapping and training schedules. Many customers take advantage or our knowledge and allow us to contact their service carriers to coordinate changes to their service. Once the plan is complete, the system implementation will cause minimal disruption to business operations.

Implementation

Most system programming is completed in advance at one of our offices to minimize on-site installation time. This includes programming voicemail systems, extensions, buttons, and labeling phones. All to minimize business disruption. After programming is complete, the system is tested and ready for installation. After the system is installed (and sometimes before), training sessions will be scheduled for each employee. We pride ourselves on how we train and what each of our customers learn during our training sessions.

Optimization

The beauty of today’s technology is it can usually do more for us than we had originally planned. During our optimization step, we revisit your company and assess how effective the original plan turned out to be, and identify any opportunities for improvements. As stated during the understanding step, our goal is to help you not only solve a current problem but to identify potential efficiencies and improve effectiveness through the use of our communications solutions and company.

The Next Step.

So you’ve read through our process and know what to expect. Now that you’re ready to get started …

Our Process

  • 1

    Understanding

    As a partner we need to not only understand what you need but why you need it. We must:

    Understand how communications technology can support your current and long term businesses objectives.

    Assess which communications tools will best increase efficiencies and improve effectiveness.

    Understand your current and future network infrastructure requirements so we can design a system to fit your needs, and leverage today’s available communications technology.

  • 2

    Design Development

    Our Partners (customers) rely on Interwest to design a system that will not only support their current goals and initiatives but allow for change, growth and adaptation to conform to their future business goals. As partners, we approach system design as a collaborative effort between the decision makers, their IT staff, third party vendors and service carriers. We will design a system that supports your business communications needs for many years to come.

  • 3

    Planning

    Together, we will develop a plan to coordinate any infrastructure upgrades or changes, extension mapping and training schedules. Many customers take advantage or our knowledge and allow us to contact their service carriers to coordinate changes to their service. Once the plan is complete, the system implementation will cause minimal disruption to business operations.

  • 4

    Implementation

    Most system programming is completed in advance at one of our offices to minimize on-site installation time. This includes programming voicemail systems, extensions, buttons, and labeling phones. All to minimize business disruption. After programming is complete, the system is tested and ready for installation. After the system is installed (and sometimes before), training sessions will be scheduled for each employee. We pride ourselves on how we train and what each of our customers learn during our training sessions.

  • 5

    Optimization

    The beauty of today’s technology is it can usually do more for us than we had originally planned. During our optimization step, we revisit your company and assess how effective the original plan turned out to be, and identify any opportunities for improvements. As stated during the understanding step, our goal is to help you not only solve a current problem but to identify potential efficiencies and improve effectiveness through the use of our communications solutions and company.

  • The Next Step.

Looking for a First-Class Business Plan Consultant?

Locations

14 E. Mission Ave., Suite 2
Spokane, WA 99202

Phone:  (509) 309-8100
Toll Free:  (800) 759-3960
Fax:  (509) 662-2831

6855 W. Clearwater Ave., Ste B
Kennewick, WA 99336

Phone:  (509) 396-6255
Toll Free:  (800) 759-3960
Fax:  (509) 662-2831

229 S. Wenatchee Ave.
Wenatchee, WA 98801

Phone:  (509) 663-1900
Toll Free:  (800) 759-3960
Fax:  (509) 662-2831