Cloud Hosted Voice Systems
Access - Anytime, Anywhere

Premium Phone Systems that are
Easy to Deploy & Maintain

We take the IT off your hands by hosting all the servers and technology required to make your phones work and connect. We also provide you the phone system hardware, training and support you need to take your business phone system and communications to the next level.

Have questions about On-Premise vs Hosted Phone Systems?
See our guide to cloud-based vs on-premise PBX phone systems.

Standard Business Phone Plans

We can customize a plan to fit your business, or you can choose from one of our standard plans below.

Professional
Complete cloud-based PBX phone service for business.
$24.99 user/mo*
No Contract & Quick Setup
  • Local Support Technicians
  • On-site installation & training
  • Keep existing numbers
  • Unlimited Nationwide Calling
  • HD Voice
  • Voicemail to E-mail
Premium
Complete cloud-based PBX phone service plus premium features.
$34.99 user/mo*
No Contract & Quick Setup
  • All Features of the Professional Plan
  • Mobile App
  • Find Me / Follow Me
  • Fax to E-mail
On Premise PBX
Higher implementation cost, but lower monthly costs after expenses covered.
$14.99 user/mo*
No Contract & Quick Setup
  • All features of the professional plan hosted at your location
  • Higher initial cost to get your PBX hardware installed on-site but lower monthly costs
  • Ideal for a larger organization that already has the infrastructure, bandwidth, and network settings required to host a phone system

*Price estimate based on a 60/MO Lease-To-Own

*Estimate doesn’t include phone service expenses

About Our Network

The Interwest voice platform and service is housed across five data centers. The Dallas and Virginia data centers house the application that we use to provision and manage our customers. It is built in a high availability architecture with a dedicated 100 MB connection constantly synchronizing between the two. This ensures that our management portal application is continuously available for provisioning and for customer access.

The other three data centers are utilized to manage the voice traffic across our platform. They are strategically located in Philadelphia, Las Vegas, and Grand Rapids, Michigan to provide our customers the greatest flexibility and performance. The platform is Active/Active/Active, which means all three facilities are running production traffic at all times, and can serve as a full back up to the others if an issue were to occur in one of the data centers.

Questions? Contact us today to learn more about Cloud Hosted communications.

Professional Plan Features

Our Professional hosted phone plan includes all the capabilities listed here. Or download our Hosted Phone Feature List (.pdf).

Call Management

  • Incoming Call Blocking – Blacklist phone numbers to block them from calling your PBX.

Device Provisioning

  • Device Auto-Provisioning – Automatically creates provisioning files for supported devices so you need only to set up the network and plug them in. Steps vary based on manufacturer.

Reporting

  • Call Detail Records – Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc).

Network Design

  • Completely Geo-Redundant – 100% Geo-redundant circuits allow for failover to either datacenter in the event of a catastrophic failure.

Origination & Termination

Premium Plan - Additional Features

  • Find Me Follow Me (Routing Logic) – Set up advanced routing where callers can roll over to multiple devices assigned to the same Device User. Variable ring durations and ordering.
  • Complex Recording – Ability to associate a portal user with specific phone users who are recorded. Ability to specify which actions the portal user can take on the visible recording files from the users they have permission to see/view their recording files.
  • Mobile App – Provides a full featured business experience right from the users mobile device. Users have the ability to use their personal phone in a work application without publishing their mobile number to the world.
  • File Notes – Take notes on recordings and store keywords for easy file retrieval.
  • Archive Recording Files – Automatically FTP recording files off to your own FTP server for archive purposes.
  • Fax to HTTPS – Create a Fax account for inbound faxes to email and outbound emails to remote fax machines.
  • Fax ovet T.38 – ATA devices registered to our fax server allows for inbound and outbound faxing using T.38 Codec.
  • Call Recording – Selectively determine which users or on-premise PBXes to record outbound or inbound calls.
  • Dynamic Call Recording – Gives the hosted user or on-premise PBX the ability to start/stop recording a call by dialing a star code while in a conversation.
  • Find Me Follow Me (w/o Routing Logic) – Define what time of the day to follow a user’s FMFM routing, for not all users want to be followed all day every day
  • Fax Boxes – Fax Boxes allow for inbound fax to email communication (Inbound only At this time).

Our premium hosted phone plan includes all the capabilities listed above in the professional plan, plus the following additional capabilities.

The Interwest voice platform and service is housed across five data centers. The Dallas and Virginia data centers house the application that we use to provision and manage our customers. It is built in a high availability architecture with a dedicated 100 MB connection constantly synchronizing between the two. This ensures that our management portal application is continuously available for provisioning and for customer access.

The other three data centers are utilized to manage the voice traffic across our platform. They are strategically located in Philadelphia, Las Vegas, and Grand Rapids, Michigan to provide our customers the greatest flexibility and performance. The platform is Active/Active/Active, which means all three facilities are running production traffic at all times, and can serve as a full back up to the others if an issue were to occur in one of the data centers.

Questions? Contact us today to learn more about Cloud Hosted communications.

Benefits Of Working With Our Team

customer support

✓ 24/7 technical support
✓ Local techs based in Eastern Wash.
✓ Guaranteed response times

We provide a solid, stable, and scalable product line with an unmatched level of
customer service and support by highly trained professionals.

We’re there when you need help. Our local technicians can assist 24/7, whether that
means a visit out to your location or just a quick phone call.

Request a QuoteFill out the form below to send us a message or quote request.
A knowledgeable account manager will respond to your inquiry within 24 hours.

    Trying to figure out what systems will best protect your assets? Request a quote and a knowledgeable account manager will respond to your inquiry within 24 hours.

    ✓  Local Service & Support
    ✓  Free Assessment
    ✓  Guaranteed response times
    ✓  Clear Pricing

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    WORKING WITH INTERWEST COMMUNICATIONS

    We are a family-owned technology corporation that believes in doing things right the first time

    THE COMPANY
    For over 30 years, Interwest Communications has been serving businesses of all sizes by providing business telephone systems, structured cabling infrastructure, unified messaging solutions, data networking services and technologies, local phone service, and security.
    OUR APPROACH
    We approach every customer relationship with the goal to:

    Assure confidence in every phase of the buying, installing and implementation process.

    Maximize each customer’s return on investment (ROI).

    OUR PROCESS
    Most of our customers are located in Eastern Washington, and we have a sales and service presence in Wenatchee, Spokane, and the Tri-Cities area. Our customers range from small businesses to large enterprises in both the public and private sectors.
    OUR MISSION
    It would be our pleasure and privilege to understand how we can assist you with your communication needs. We work hard to ensure that every customer gets the right solution for their needs.